Background and challenges

Supply business hall as a customer for electric business, the main window, staff's words and deeds are all highlight the enterprise service quality and brand image, the power supply enterprise construction of business department of the foreign service window very seriously. At the same time, the power supply business hall will generate a large number of cash transactions, the field is weak, the power supply business hall of the security work can not be ignored.

In order to promote and standardize the service quality of staff, to strengthen the safety management of the business hall, video surveillance system is widely used in the power supply business hall. Power supply business hall also deployed fire alarm, security guards, access control and other systems, mostly independent operation, a serious reduction of the system's efficiency. In this context, the power supply business hall integrated regulatory system came into being.

The main problems faced by the comprehensive supervision system at the present stage:

Magix integrated monitoring difficult -- sub system operates independently, it is difficult to achieve the integrated monitor and control system, centralized management, virtually reduces the efficiency of the system, increasing the cost of management system;

- business integration less -- video surveillance system mostly only to realize video review, the trace the historical function, not really into the daily management of the power supply business hall, service on the windows business.

- human intervention multi - video monitoring anomalies need artificially found, the linkage mechanism between multiple systems have been established, but most of them are limited to switch linkage and non linkage agreement;

- operation and maintenance difficult -- networked systems, in the face of a large number of video surveillance equipment, operation and maintenance workload is huge and hard to detect, often resulting in fault processing is not seasonable, so that greatly reduced the effect of video surveillance system.

Two, solution

The comprehensive supervision system of power supply business hall is mainly used in the construction and improvement of the comprehensive supervision system of the power supply department of the Power Grid Corp.

Consolidated supervision system of power supply office is set in one of the large-scale network monitoring system hardware, software, network, in the energy industry, iVMS-9800 software platform as the core, to achieve multi-level networking and cross regional monitoring, in marketing the monitoring center can be on the front end system centralized monitoring, unified management, fully take into account business service and safe operation.

The system architecture diagram is as follows:

 Comprehensive supervision system of the power supply business hall full use of HD, intelligent, networking, application of 3G technology, under the guidance of the principle of "standardization, integration, intelligent design, the standardization of industry products, to achieve the following functions:

- HD video monitoring, full access to 720p and above HD cameras, enhance video quality and the level of security, (facial features) to meet the needs of the details of the monitoring, support for high-definition video storage;

The office staff recognition and behavior analysis, the import and export traffic statistics analysis - intelligent;

- assist system integration to realize video surveillance, security guards, fire alarm, access control, intelligent control subsystem integration, each subsystem according to plan linkage;

Magix video marketing management - on-demand allocation center video inspection plan, at the same time and station to station communication system and the corresponding associated camera preset to achieve full video service process;

Magix stereoscopic supervision mode: front-end, city, provincial level three vertical supervision, fixed network using C / s and B / S mode access, mobile network through handheld terminals (mobile phones, tablet, etc.) Regulation;
System operation and maintenance management -- management of IT infrastructure, diagnosis of video quality, bandwidth optimization and control, asset management, log management.

Program highlights

1) environmental sensors real-time monitoring of the site environment, and according to the environment plan to adjust, to ensure the comfort of the operating room environment;

2) queuing system linkage video monitoring system to ensure that each customer's service process be effectively recorded. When the dispute can be fast query, and note the results of treatment according to the.

3) import and export flow statistics, periodic output statements of passenger flow, for the operating room schedule, increase or reduce the window to provide reference data.